Commissioners Court - Regular

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AI-12163 3.A.6.       
Meeting Date: 07/15/2020  
Purchase Queueing System by QLess
Submitted By: Suzan Cox, Tax Office
Department: Tax Office  


Discuss and approve the purchase of a queuing system provided by QLess for the Motor Vehicle Departments in the County Courthouse and Robstown offices.

The Motor Vehicle Registration Department provides a variety of services to the citizens of Nueces County.  There is an influx of visitors to this office every day.  At times there may be an overwhelming number of visitors on any day.  This situation can be problematic especially during the current health pandemic related to COVID-19 where social distancing is required.  In order to prevent a large number of people from waiting in a specific area for motor vehicle registration services, a solution is needed to manage the wait times for those people visiting the office.
The purchase of a queueing system will allow the Nueces County Tax Assessor-Collector’s office to serve the citizens of Nueces County in timely and efficient manner.  QLess is a cloud-based software solution that eliminates lines with virtual queues.  QLess will allow citizens to join a virtual queue via the Nueces County website, phone call, text, mobile app or on-site kiosk.  This tool will eliminate long lines, boost staff productivity and reduce on-site wait times.  This sole source purchase will be an invaluable asset to the Nueces County Tax Assessor-Collector’s office.
Fiscal Impact:
Initial Costs:
QLess Products
Initial Setup, 2-way SMS Interactive Queuing Package, Flex Appointments, Live Dashboard, QLess API Access:  $15,410.00
(2) Self-Service Kiosks :  $7,200.00
Total: $22,610.00

County Separate Purchases
Courthouse Motor Vehicle Department (3 Televisions, 3 Firesticks, 1 Sound system): $3,999.97
Robstown Motor Vehicle Department (2 Televisions, 2 Firesticks, 1 Sound system): $2,999.98

Total: $6,999.95

Yearly reoccurring Costs: $14,160.00

Budget Information
Information about available funds
Budgeted: Funds Available: Adjustment: Amount Available:
Unbudgeted: Funds NOT Available: Amendment:
Account Code(s) for Available Funds
Fund Transfers
Source of Funds: 2016 CO's Amount Requested: 43,769.95 Fiscal Year: FY19/20
Fiscal Impact:
Tax Office Queuing System
Project - 19218004

$15,410.00 - Software
$  7,200.00 - Hardware
$  6,999.95 - Equipent
$14,160.00 - Recurring Softfare/Support
$43,769.95 - Project Total
QLess software quote
QLess hardware quote


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