City Council Regular Session Agenda

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  Agenda Item 1.g.       
Meeting Date: 05/21/2019  
Item Title:    Interactive Voice Response System for Customer Service
Submitted By: Steven Niekamp
Bid Number: 0891-19

Purchase Justification:
This request is to purchase a replacement Interactive Voice Response system (IVR) for Customer Service.  The current IVR is outdated and will not integrate to the new utility billing Customer Information System (CIS).  The existing system will be replaced and functionality will be be expanded to include Customer Service and Environmental Waste Services.
The IVR will be provided by Selectron Technologies, Inc., through the GSA Schedule 70 Cooperative Purchasing Contract GS-35F-0315X.  Selectron Technologies, Inc., provides the IVR platform currently used for Building Permits.
Award Recommendation:
Vendor Item Amount
Selectron Technologies, Inc. All $231,375.00
  TOTAL: --------------------------------------
Basis for Award: Cooperative Purchase  
Purchase Requisition #: 41653

Fiscal Impact
Total Project/Account: $350,000
Expended/Encumbered to Date: 0
Balance: $350,000
This Item: 214,875
Proposed Balance: $135,125
Account #: 415-4599-2340118-9029
Fund/Dept/Project – Description and Comments:
IT Project Fund / Customer Service IVR Upgrade
bid recap

Fiscal Reference:  
Budget Type: Operating Budget
Fiscal Year: 2018-19  
Document Location: Page 140  

Budget Director Approval: Ron Young Approval Date: 05/08/2019
Purchasing Director Approval: Gary L. Holcomb Approval Date: 05/07/2019


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