City Council Meeting

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Meeting Date: 12/07/2021  
Contact: Tamara Bell, Managing Director of Regional Dispatch

Presentation and discussion of on-demand telemedicine referral services for low-priority medical calls received at the Southwest Regional Communications Center
Southwest Regional Communications Center dispatches approximately 85% of non-emergency calls with about half of those calls needing transport to the hospital. On occasion during times of high demand, all in-service emergency medical service vehicles are in use within the region of Cedar Hill, DeSoto, and Duncanville. An integrated 9-1-1 telehealth platform provides the opportunity to ensure the appropriate use of emergency resources and enable access to routine care. 
The presentation will explain a telehealth service that provides virtual medical services for low-priority calls. This service securely connects patients to readily-available, licensed providers for virtual medical and behavioral health care. This service can eliminate emergency room wait times and expedites patient care to a matter of minutes while ensuring they receive appropriate, quality healthcare.

The Southwest Regional Communications Center (SWRCC) provides emergency 9-1-1 services for the Cities of DeSoto, Cedar Hill, and Duncanville. SWRCC is working in coordination with all partner cities to ensure understanding and agreement with the potential for virtual medical services. 
The proposed structure for on-demand telemedicine referral services is that the financial cost of accessing medical services are incurred by the patient. As a result, there is no financial impact to the City of DeSoto or other partner cities.
This Work Session agenda item is being presented for discussion purposes only. No action will be taken by the City Council during the Work Session. 
Expanding the Scope of EMS


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