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  Agenda Item # 9.D.       
Alamo Senior Advisory Committee
Meeting Date: 03/08/2018  
LTCO Report

Long Term Care Ombudsman Report
A Long-term Care Ombudsman means "being an advocate for residents."  A Long-term Care (LTC) Ombudsman listens to and addresses the concerns of nursing home and assisted living residents.  At all times, residents decide on the Ombudsman's level of involvement. They can be counted on to respect residents' privacy and confidentiality. Some of the ways in which LTC Ombudsmen serve residents include telling residents about their rights and empowering and supporting residents and their families to discuss concerns with staff. 
  • If you have a passion for helping others, a caring spirit and a willingness to learn, we need you! Become an Ombudsman and help improve the quality of life and care for residents in a facility near you. We provide training, tools and ongoing support. People who live in nursing homes and assisted living communities may have little or no contact with the outside world. Many feel they lack control over their lives. A volunteer LTC Ombudsman who visits regularly can be the highlight of a resident's day and ensure residents get good care.  Volunteer with us today!
  • Quarterly training for both Alamo and Bexar Ombudsmen was held February 20th at the Kronkosky Center in Boerne from 10:00a – 2:30p.  The morning topic was on Non-pharmacological Interventions and Medicaid Reimbursement.  The afternoon was spent reviewing cases and we heard from an administrator about the relationship of the Ombudsman and the Executive Director in a Nursing Home.   There were about 20 attendees in total.
  • The next quarterly training will be held in June at the Kronkosky Center in Boerne from 10:00a – 2:30p.  Agenda is TBD, but topics include a presentation about Managed Care in Nursing Homes and hearing from a Director of Nursing about the relationship with an Ombudsman. 
  • Our September training will be held on the 18th in Boerne at the Kronkosky Center from 10:00a – 2:30p and will include a speaker from the State Office to provide additional support and training on casework.  Additional topics to be determined. 
  • January 22nd Ombudsmen staff attended a state sponsored webinar to review FFY 17 data analysis.  March 6th the State Office is sponsoring a webinar regarding Nurse Delegation and Medication in Long-term Care Facilities (NH and AL).  Staff and volunteers need 12 CEs a year to maintain certification. 
  • Ombudsmen met with HHS Region 8 Regulatory staff November 16th.  This meeting provides a platform for the Ombudsmen to discuss issues they encounter and ask DADS staff their opinions on regulatory concerns.  This is an open dialogue between the two groups and is very beneficial. 
  • Ombudsmen staff attended State training December 5th – 7th in Austin.
  • The Alamo Program currently has 1 intern in training to become a Certified Volunteer Ombudsman.  We have another training beginning in late March and have 1 interested participant scheduled to attend. 
  • Heather Armstrong attends the CTT meeting on a monthly basis.  This is a meeting that involves the MCOs that service our residents, HHS/PSU, home health agencies, COIL, CHCS, and APS.  This is an opportunity to work together to assist our residents in the transition to a community setting as well as network to assist each other for those remaining in the long term care communities.
  • Heather Armstrong, Alamo Managing Local Ombudsman, continues to update the Facebook Page and Twitter account. Please “Like” and “Follow” The Alamo and Bexar Area Agency on Aging Ombudsman Page Facebook Page. and @alamobexarombud Twitter account.
  • The Alamo and Bexar Ombudsmen Program began featuring a “Volunteer of the Month” on the Facebook Page over a year ago.  The January volunteer for the Alamo Program was Alvin Arada and the March volunteer for the Alamo Program will be Maria Wilson. 
  • Alamo and Bexar Ombudsmen staff members continue to develop a Volunteer Recruitment plan for outreach in each county.
  • We continue our visits and any complaint investigations in nursing homes and assisted living communities.  We also participate in Family Councils, Resident Councils, HHS surveys, Care Plans, Abuse and Neglect trainings and Resident Rights trainings in the twelve counties of the AACOG/Alamo Area Agency on Aging region.
Heather Armstrong, MA, Alamo Managing Local Ombudsman, or 210.362.5283
Ombudsman Program, Area Agencies on Aging 
LTCO report March 2018

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