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Agenda Item # 9.D.
Alamo Senior Advisory Committee
Long Term Care Ombudsman Report
Long Term Care Ombudsman Report
A Long-term Care Ombudsman means "being an advocate for residents." A Long-term Care (LTC) Ombudsman listens to and addresses the concerns of nursing home and assisted living residents. At all times, residents decide on the Ombudsman's level of involvement. They can be counted on to respect residents' privacy and confidentiality. Some of the ways in which LTC Ombudsmen serve residents include telling residents about their rights and empowering and supporting residents and their families to discuss concerns with staff.
If you have a passion for helping others, a caring spirit and a willingness to learn, we need you! Become an Ombudsman and help improve the quality of life and care for residents in a facility near you. We provide training, tools and ongoing support.
People who live in nursing homes and assisted living communities may have little or no contact with the outside world. Many feel they lack control over their lives. A volunteer LTC Ombudsman who visits regularly can be the highlight of a resident's day and ensure residents get good care. Volunteer with us today!
The next quarterly training for both Alamo and Bexar Ombudsmen was held September 19
at the Kronkosky Center in Boerne from 10:00a – 2:30p. The morning topic was on Infection Control Standards and Protocol and the afternoon topic was the Trust Fund Monitoring Program. There were about 25 attendees in total.
and October 16
Ombudsmen staff attended state sponsored webinars about Transfer and Discharge as well as Meeting Medical Necessity. Volunteers were also given the opportunity to attend these. Staff and volunteers need 12 CEs a year to maintain certification.
Anne Jorrie, Henri Eaton and Heather Armstrong were able to attend a national conference this year in Arlington, VA hosted by The Consumer Voice. The conference was Sunday November 5
through Wednesday November 8
. Topics included: Reducing the Misuse of Antipsychotics, Creating inclusive services for LGBT older adults, Improving Care in the Long-term Care Setting, Using Tele-Health to Improve Quality, Health Outcomes and Cost, Emergency Preparedness and numerous others.
Ombudsmen will meet with HHS Region 8 Regulatory staff November 16
. This meeting provides a platform for the Ombudsmen to discuss issues they encounter and ask DADS staff their opinions on regulatory concerns. This is an open dialogue between the two groups and is very beneficial.
Ombudsmen staff will attend State training December 5
in Austin. Agenda TBD.
The next quarterly training for both Alamo and Bexar Ombudsmen will be held February 20
2018 at the Kronkosky Center in Boerne from 10a - 2:30p. The morning topic will be Non-Pharmalogical Interventions for Residents and The Medicaid reimbursement process for nursing homes. The afternoon topic will include an administrator explaining their role in long term care and working with the Ombudsmen.
Heather Armstrong attends the CTT meeting on a monthly basis. This is a meeting that involves the MCOs that service our residents, HHS/PSU, home health agencies, COIL, CHCS, and APS. This is an opportunity to work together to assist our residents in the transition to a community setting as well as network to assist each other for those remaining in the long term care communities.
Heather Armstrong, Alamo Managing Local Ombudsman, continues to update the Facebook Page and Twitter account. Please “Like” and “Follow” The Alamo and Bexar Area Agency on Aging Ombudsman Page Facebook Page.
and @alamobexarombud Twitter account.
The Alamo and Bexar Ombudsmen Program began featuring a “Volunteer of the Month” on the Facebook Page over a year ago. The October volunteer for the Bexar Program was Olivia Sweets-Werner and November will feature Mary Tom for the Alamo Program.
Alamo and Bexar Ombudsmen staff members continue to develop a Volunteer Recruitment plan for outreach in each county.
We continue our visits and any complaint investigations in nursing homes and assisted living communities. We also participate in Family Councils, Resident Councils, DADS surveys, Care Plans, Abuse and Neglect trainings and Resident Rights trainings in the twelve counties of the AACOG/Alamo Area Agency on Aging region.
Heather Armstrong, MA, Managing Local Ombudsman
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