Regular City Council Meeting


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  Item No. 23.       
Meeting Date: 04/08/2021  
COMMITTEE: Public Safety  
CONTACT: Mike Mathews CHAIR: Jeanine Corn-Best

Consider approval to purchase the Priority Dispatch Corporation's structured emergency call-taking protocol software (ProQA) and related materials, and the training and certification of dispatchers as Emergency Fire and Emergency Police Dispatchers to supplement required and state supported Emergency Medical Dispatch certification and related protocol software. (Best/Best)
Initiated by: Teri Best

Structured emergency call-taking protocols enable an agency to deliver high­-quality service to the community by providing consistent emergency call handling, proper prioritization and resource utilization, heightened safety for responders and bystanders, and critical pre-arrival and post-dispatch instructions for 911 callers. Priority Dispatch Corporation is the sole source provider of Emergency Medical, Emergency Fire, and Emergency Law Enforcement call-taking protocols backed by scientific research and clinical review through the International Academies of Emergency Dispatch (IAED). The International Academies of Emergency Dispatch also allows for emergency dispatch centers to be measured against international industry standards. Compliance with these standards allows a center to be accredited as an IAED Accredited Center of Excellence (ACE). 
Due diligence research was conducted with findings that Priority Dispatch Corporation is the sole source of call-taking protocols backed by the scientific research and clinical review of the International Academies of Emergency Dispatch and its College of Fellows. The funds for the purchase of this software, onsite training, implementation, certification of emergency dispatchers, certification of emergency dispatch quality reviewers, and first year's annual software maintenance in the amount of $217,209 has been budgeted for fiscal year 2021. 
The Legal and Purchasing departments has been working with staff on this purchase. Sole source purchases must be posted for 30 days on state website. During this time city attorney will review purchasing contract. Priority Dispatch Corporations is a sole source for this software. 
The Public Safety Committee recommended approval (4-0) at their meeting on March 16, 2021. 
Proceed with purchase of software after approval of sole source by the state. 
ATT 1 Dispatch Software


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