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  Agenda Item 2.a.       
Meeting Date: 10/17/2017  
Item Title:    Microsoft Dynamics CRM Professional Services
Submitted By: Steven Niekamp
Bid Number: 1220-17

Purchase Justification:

The purpose of this request is to consolidate technology and build a digital government platform.  The IT Department has selected Microsoft Dynamics CRM as a core platform for a number of suitable business processes.  It is important to partner with a service provider who has a proven record of developing and enabling Microsoft Dynamics CRM in order to not only successfully move business process functionality to the platform, but also provide a unified customer experience. This request will replace two prior contracts that have been canceled due to a change in ownership.  This is a Term Agreement with four (4) optional renewals.  A term is defined as either the annual expiration date or the expenditure of funds, whichever occurs first.  Subsequent renewals do not require additional City Council approval.  If all optional renewals are exercised, the potential financial impact will be $4,250,000 over the life of the agreement.  Expenditures will not exceed appropriated funds.

Evaluation:

Trinity Technology Group, Inc., has a proven history of implementing government applications with the Microsoft Dynamics CRM platform.  Trinity has a strong team who can contribute specific skills throughout the life cycle of the project.  With this depth of resources, they have the ability to not only quickly respond to changing priorities, but also ensure that the institutional knowledge the team gains over time is not encapsulated within a sole resource.  These services are available from Trinity through the General Services Administration Schedule 70 Contract GS-35F-177GA. 

Award Recommendation:
Vendor Item Amount
Trinity Technology Group, Inc. All $850,000.00
     
     
  TOTAL: --------------------------------------
$850,000.00
Bid Recap Sheet 1
 
OPENED:
REQ. NO.
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BUYER:
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NEXT LOW:
LOW:
SAVINGS:
  # IonWave Invitations
# IonWave HUB Invitations
# Direct HUB Invitations
# HUB Responses
Notes:
 
Bid Recap Sheet 2
 
OPENED:
REQ. NO.
BID NO.
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BUYER:
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      TOTAL PRICE          
NEXT LOW:
LOW:
SAVINGS:
  # IonWave Invitations
# IonWave HUB Invitations
# Direct HUB Invitations
# HUB Responses
Notes:
 
Bid Recap Sheet 3
 
OPENED:
REQ. NO.
BID NO.
PAGE:
BUYER:
VENDOR VENDOR VENDOR VENDOR VENDOR
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      TOTAL PRICE          
NEXT LOW:
LOW:
SAVINGS:
  # IonWave Invitations
# IonWave HUB Invitations
# Direct HUB Invitations
# HUB Responses
Notes:
  
Basis for Award: Cooperative Purchase  
Purchase Requisition #: 38835

Fiscal Impact
Total Project/Account: N/A
Expended/Encumbered to Date: N/A
Balance: N/A
This Item: $850,000
Proposed Balance: N/A
Account #: 451-6999
Fund/Dept/Project – Description and Comments:

TERM CONTRACT - Microsoft Dynamics CRM services for business process and digital government initiatives with funding provided by the Information Technology Fund and IT Project Fund.

A Term Contract sets price but does not commit funds.  Expenses will be charged to accounts as incurred.

Attachments
Bid Recap

  
Fiscal Reference:  
Budget Type: Operating Budget
 
Fiscal Year: 2017-18  
Document Location: Pages C-54 and C-56  

Budget Director Approval: Ron Young Approval Date: 10/05/2017
Purchasing Director Approval: Gary L. Holcomb Approval Date: 10/04/2017

    

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