City Council Regular Meeting - Includes Action Taken
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Arri Odom, Engineering Technician
Finance Director Review:
City Attorney Review:
Type of Action Requested:
Recommendation for the Purchase of Software for the Work Order System Software Replacement Project.
Staff Recommends the Mayor and City Council approve a Resolution authorizing the City Manager to enter a contract with, or issue a purchase order to Dude Solutions Inc. in an amount not to exceed $49,500 for work order system software.
The existing work order system utilized throughout many departments of the City is not adequate to serve current and future needs. To effectively respond to the needs of residents and internal requests, the City requires a system that is able to provide direct access across multiple technology platforms.
After evaluating many vendors’ platforms, staff determined that Mobile311 system by Dude Solutions is the most appropriate system to provide the desired work order platform. Facility Dude, a product of Dude Solutions, is currently in use by the Facilities Division and has proved to be reliable and efficient, as well as compatible with the City’s IT network. Based upon staff’s reviews and the existing use of Dude Solutions software, it is recommended that this purchase be sole-source procurement.
The proposed work order system will provide staff and community members to originate and track work orders through their phone, tablet, or personal computer. It also provides the capability to upload and view photos in addition to utilize an interactive map that pinpoints problem areas. This will provide improved access and communication capabilities for residents and staff, improving the services provided by the City.
The cost of the Mobile311 system allows for utilization by numerous departments including: Public Works and seven of the divisions within; Community Services; Finance; Communications and Graffiti Abatement Divisions within Public Safety; and the Planning and Development Department.
The total costs associated with Dude Solutions Mobile311 system is $49,500 including contingencies. Funds for this project are allocated in the Fiscal Year 2018 budget for the Work Order System Software Replacement project.
Res. No. 5052
Sole Source Letter
Workorder Replacement CIP
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